- Payment, Shipping & Return
Payment, Shipping & Return
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We use DPD, DHL, UPS, and FedEx for Expedited worldwide shipping; you can track your item at their websites. Normally they takes 5 to 10 days to deliver at your door. (delivery time varies, subject to country/zone)
Please keep in mind when selecting an expedited shipping option. Not all of the items listed on our site are available immediately, so selecting 3-4 Day Shipping does not necessarily mean your order will arrive in 3-4 days..
Normal Worldwide shipping:
Hakam Din use National Postal Service for Normal worldwide shipping; You will receive it through your National Postal Service. Normally they takes 15 to 25 days to deliver at your door. (delivery time varies, subject to country/zone)
Hakam Din ships worldwide by Air, Sea & Couriers. You will be charged original freight cost / Invoice by the shipping company.
Hakam Din does do combine shipping as well; you have to pay 100% shipping cost for the first item and 50% for each additional item. (Note: Please contact us after buying multiple items from different categories to get the shipping refund.)
Wholesale Combine Shipping:
Hakam Din does do combine shipping, you will be charged original freight cost / Invoice by the shipping company.
You will receive Hakam Din's "in stock" item from our warehouse in UK or USA and all other items from our factory in Pakistan.
Hakam Din accept payments via Credit Cards, PayPal and wire transfer. (please contact us if you want to pay via western union)
After confirmation of your order, you will receive an Invoice with bank details i.e. IBAN and swift code for wire transfer to our bank account.
Hakam Din do not charge any tax what-so-ever, but for item coming to you from our factory in Asia, you might have to pay Import duties, other taxes, brokerage fee and charges upon arrival of the item. These charges are not included in the item price or shipping cost. If you need our help in this regard, then please contact us.
Damage upon Arrival:
If you have received a damaged package upon arrival, please notify us within 48 hours of receipt. We will request digital pictures of the damage item and will ship you free replacement. We will also contact the carrier who delivered this and start the claim. Claims should take 3-5 days. Please hold on to the damaged merchandise, the box, and all the packing material. The shipper will determine if the damage is their fault, and will contact us with the outcome.
Return Address: (Please send returns direct to our factory.)
Hakam Din & Sons
21-176 Hakam Din St
Sialkot- Pakistan 44000
Please write on the package "damaged item return to sender"
Our Low Price Commitment:
Your satisfaction is our top priority. Although, we cannot make everyone happy but we will make sure you are satisfied with your purchase. If you have any questions then please do not hesitate to contact us, we will get back to you with in 48 hours maximum.